Privacy Policy

Last Updated: May 27, 2026

Power Up Gaming respects your privacy and understands the importance of protecting your personal information. This Privacy Policy explains how Power Up Gaming collects, uses, stores, shares, and protects personal information when you visit our website, place an order, create an account, contact us, use our services, trade or sell items to us, visit our retail store, or otherwise interact with Power Up Gaming.

This Privacy Policy applies to Power Up Gaming’s website, online store, in-store retail operations, customer service, trade-in services, local pickup, shipping, warranty support, disc refinishing services, loyalty programs, review requests, restock notifications, wishlists, email marketing, SMS marketing, analytics, advertising, and related business activities.

Power Up Gaming operates from Barrie, Ontario, Canada. We are committed to handling personal information responsibly and in accordance with applicable Canadian privacy laws.

Contact Information

If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact us:

Power Up Gaming
Attention: Kevin Wells, Privacy Officer
490 Mapleview Drive West, Unit 5
Barrie, Ontario
L4N 6C3
Canada

Email: info@powerupgaming.ca
Phone: 705-503-4263

Personal Information We Collect

The personal information we collect depends on how you interact with Power Up Gaming.

We may collect the following types of information:

• Name;
• Email address;
• Phone number;
• Billing address;
• Shipping address;
• Order history;
• Account login information;
• Saved addresses;
• Payment-related information;
• Fraud prevention and order verification information;
• Customer service messages and support history;
• Trade-in or buyback information;
• Identification details required for in-store trade-ins or buybacks;
• Store credit and loyalty program information;
• Wishlist, restock alert, and notification preferences;
• Review, feedback, and survey information;
• Email marketing preferences and engagement information;
• SMS marketing consent, phone number, preferences, and engagement information;
• Website usage information;
• Device, browser, cookie, and analytics information;
• Video and audio recordings from in-store surveillance systems;
• Any other information you choose to provide to us.

Customer Accounts

When you create a customer account through our Shopify store, we may collect and store information such as your name, email address, phone number, billing address, shipping address, saved addresses, account login details, and order history.

Customer accounts allow customers to view order history, manage addresses, and use account-related website features.

You are responsible for keeping your account login information secure. Please contact us promptly if you believe your account has been accessed without permission.

Orders, Payments, and Checkout

When you place an order, we collect information needed to process, fulfill, verify, ship, and support your purchase. This may include your name, email address, phone number, billing address, shipping address, products ordered, order notes, order history, payment status, and related transaction information.

Payments are processed through Shopify and third-party payment providers. These providers may include services such as credit card processors, PayPal, Shop Pay, Afterpay, or other payment options made available at checkout.

Power Up Gaming does not directly store full credit card numbers. Payment information is handled by Shopify and payment providers according to their own security and privacy practices.

Shipping, Delivery, and Local Pickup

When you place an order for shipping or local pickup, we use your information to process the order, prepare the items, contact you about the order, provide tracking, confirm pickup, manage delivery concerns, and resolve shipping issues.

We may share necessary order and delivery information with shipping carriers, courier companies, postal services, fulfillment partners, insurance or claims services, and related service providers.

Information shared for shipping may include your name, shipping address, phone number, email address, order information, tracking number, package details, and delivery instructions.

For more information about shipping and pickup, please review our Shipping & Local Pickup Policy.

Customer Service and Support

When you contact Power Up Gaming by email, phone, live chat, social media, website form, or other communication method, we may collect and keep information related to your message.

This may include your name, contact information, order number, support issue, product details, photos, videos, troubleshooting information, communication history, and any other information needed to help resolve your request.

We use this information to provide customer service, answer questions, process returns, handle warranty claims, investigate issues, improve service, and maintain accurate business records.

Returns, Warranty Claims, and Defective Products

If you contact us about a return, warranty claim, defective item, damaged package, missing package, compatibility issue, or order concern, we may collect information needed to review and resolve the issue.

This may include your order number, proof of purchase, contact information, item details, photos, videos, troubleshooting details, shipping information, and communication history.

For more information, please review our Refund, Return & Warranty Policy.

Trade-Ins, Buybacks, and Store Credit

When you sell or trade items to Power Up Gaming, we may collect personal information needed to process the transaction, maintain records, verify ownership, prevent fraud, comply with legal obligations, and cooperate with law enforcement where required or appropriate.

For in-store trade-ins or buybacks, this may include your name, address, phone number, identification details, trade-in history, store credit history, item lists, payment details, and records of items sold or traded.

We may ask to see physical identification for in-store trade-ins or buybacks. We may record information from that identification where required or appropriate for business, fraud prevention, loss prevention, legal, or law enforcement purposes.

If a police officer or law enforcement agency has a concern or report involving items traded or sold to Power Up Gaming, we may cooperate and provide relevant transaction information where permitted or required by law.

For more information about selling or trading items, please review our Trade-In / Sell Your Games page.

Disc Refinishing Services

If you use our disc refinishing service, we may collect your name, contact information, item details, disc count, service details, shipping or return shipping information, payment information, and communication history.

For mail-in disc refinishing requests, we may use your information to provide quotes, estimate return shipping, identify your package, complete the service, arrange return shipping, and contact you about your order.

For more information, please review our Professional Disc Refinishing Service page.

Compatibility Questions

If you contact us with a compatibility question, we may collect information about the game, console, accessory, display, region, setup, or issue you are asking about.

We use this information to answer your question, provide customer support, help prevent incorrect purchases, and improve our customer service.

For general information, please review our Compatibility Guide.

Loyalty, Rewards, Wishlists, and Restock Alerts

Power Up Gaming may offer customer loyalty, rewards, wishlist, restock alert, notification, and reminder features through Shopify or third-party apps.

When you use these features, we or our service providers may collect information such as your name, email address, account information, purchase history, points balance, reward activity, wishlist items, restock alert requests, notification preferences, and related activity.

We use this information to operate rewards programs, provide store credit or loyalty benefits, send reminders, notify customers about restocks, personalize shopping features, and improve the customer experience.

Reviews, Feedback, and Follow-Up Emails

Power Up Gaming may use third-party services to request product reviews, store reviews, delivery follow-ups, customer feedback, or Google review requests.

These services may use information such as your name, email address, order number, purchased products, delivery status, and review content.

If you submit a review, feedback, photo, comment, or other public content, that content may be displayed publicly on our website, review platforms, search results, social media, or other customer-facing channels.

Email Marketing and Newsletters

If you sign up for our newsletter, marketing emails, sale announcements, event updates, or promotional messages, we may collect and use your name, email address, subscription preferences, purchase activity, email engagement, and related information.

We may use services such as Mailchimp, Shopify email tools, or similar providers to send marketing messages.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at info@powerupgaming.ca.

Transactional emails, order updates, shipping notifications, customer service emails, warranty messages, and other non-marketing communications may still be sent when necessary to process orders or provide service.

SMS and Text Message Marketing

Power Up Gaming uses SMS and text message marketing to send promotional messages, sale announcements, reminders, event notices, abandoned cart messages, and other marketing or customer communication messages where permitted.

When you sign up for SMS messages, provide your phone number, opt in at checkout, respond to a promotion, or otherwise consent to receive text messages, we may collect and use your phone number, consent status, message preferences, message history, engagement information, order activity, and related details.

SMS messages may be sent through Shopify, Mailchimp, SMS marketing providers, or other third-party services used by Power Up Gaming.

Message and data rates may apply depending on your mobile carrier and plan. Message frequency may vary.

You can opt out of marketing text messages by following the unsubscribe instructions included in the message, such as replying STOP where supported, or by contacting us at info@powerupgaming.ca.

Opting out of marketing text messages does not prevent us from contacting you by phone, email, or other methods for order, pickup, shipping, customer service, warranty, fraud prevention, or other non-marketing business reasons where permitted.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, support checkout, maintain cart functionality, improve website performance, analyze traffic, personalize features, prevent fraud, and support advertising.

Cookies may be set by Power Up Gaming, Shopify, analytics providers, advertising platforms, payment providers, review apps, wishlist apps, live chat providers, SMS marketing providers, and other service providers used to operate our website.

You can adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.

Analytics and Advertising

Power Up Gaming may use analytics and advertising tools such as Google Analytics, Google Ads, Meta/Facebook advertising tools, Shopify analytics, and similar services.

These tools may collect or receive information such as your device information, browser type, pages viewed, products viewed, shopping activity, referring website, approximate location, interactions with ads, and cookie or tracking identifiers.

We use this information to understand website performance, improve our store, measure advertising, show relevant ads, evaluate promotions, and improve customer experience.

Advertising platforms may use cookies, pixels, or similar technologies according to their own privacy policies and settings.

Live Chat and Messaging Tools

Power Up Gaming may offer live chat or messaging tools on our website.

If you use live chat, we may collect your name, email address, conversation history, website activity related to the chat, order details you provide, and other information needed to assist you.

Live chat providers may process this information on our behalf.

Fraud Prevention and Order Verification

Power Up Gaming uses Shopify fraud tools, payment provider tools, order review processes, and other reasonable measures to detect, prevent, and investigate fraud, unauthorized transactions, chargebacks, suspicious orders, payment issues, and misuse of our website or policies.

In some cases, we may ask customers to provide additional information to verify an order, confirm identity, confirm address, explain billing or shipping differences, or prevent fraudulent activity.

This may include requesting a response by email, confirmation of order details, or supporting information where appropriate.

If we cannot verify an order, we may delay, cancel, refund, or refuse the order.

In-Store Video and Audio Surveillance

Power Up Gaming uses video and audio surveillance in and around our retail store for security, safety, theft prevention, fraud prevention, dispute resolution, staff and customer protection, and property protection.

Notices are posted at the store entrance or in visible areas to advise customers that surveillance is in use.

Surveillance recordings may capture customer images, voices, movements, interactions, transactions, and activity inside or near the store.

Surveillance recordings may be reviewed by authorized personnel and may be shared with law enforcement, insurers, legal advisors, landlords, service providers, or other appropriate parties where permitted or required by law.

Power Up Gaming does not use surveillance footage for facial recognition, biometric identification, or biometric profiling.

How We Use Personal Information

Power Up Gaming may use personal information to:

• Process, fulfill, and ship orders;
• Provide local pickup;
• Process payments and refunds;
• Provide customer service;
• Respond to questions and support requests;
• Manage returns, warranties, and defective product claims;
• Operate customer accounts;
• Operate loyalty, rewards, wishlist, and restock alert features;
• Send order updates, shipping updates, pickup notifications, and service messages;
• Send newsletters, email marketing, SMS marketing, and promotional messages where permitted;
• Request reviews or feedback;
• Handle trade-ins, buybacks, and store credit;
• Provide disc refinishing services;
• Answer compatibility questions;
• Improve our website, store, products, services, and customer experience;
• Analyze website traffic and advertising performance;
• Prevent fraud, theft, abuse, chargebacks, and unauthorized transactions;
• Protect the safety and security of customers, staff, inventory, and property;
• Maintain business, tax, accounting, legal, and operational records;
• Comply with legal obligations;
• Enforce our policies, terms, and rights.

Consent

By interacting with Power Up Gaming, using our website, placing an order, creating an account, contacting us, signing up for marketing, visiting our store, trading or selling items to us, or using our services, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy.

Consent may be express or implied depending on the circumstances and the sensitivity of the information involved.

For email marketing and SMS marketing, Power Up Gaming will rely on the consent or legal basis required for the type of message being sent.

You may withdraw consent where permitted by law. However, withdrawing consent may affect our ability to provide products, services, account features, customer support, warranty support, trade-in services, delivery, marketing, or other functions.

When We Share Personal Information

Power Up Gaming does not sell customer personal information.

We may share personal information with service providers and partners who help us operate our business, including:

• Shopify and related ecommerce services;
• Payment processors and financing providers;
• Shipping carriers and courier companies;
• Email marketing providers;
• SMS marketing providers;
• Review and feedback platforms;
• Wishlist, restock alert, loyalty, and rewards apps;
• Customer service, live chat, and support tools;
• Analytics and advertising providers;
• Fraud prevention and security services;
• Cloud storage, hosting, and technology providers;
• Professional advisors, including accountants, lawyers, insurers, and consultants;
• Law enforcement, regulators, courts, or government authorities where permitted or required by law.

We share only the information reasonably necessary for the purpose involved.

Service Providers and Third-Party Platforms

Power Up Gaming uses third-party platforms and service providers to operate our website and business.

These may include Shopify, payment providers, shipping carriers, Mailchimp, SMS marketing providers, Judge.me, Smile, Vicinity, wishlist apps, restock notification apps, Google services, Meta/Facebook services, live chat tools, and other apps or services used to support our store.

These providers may process personal information on our behalf or according to their own privacy policies. We recommend reviewing the privacy policies of third-party services you interact with.

Information Stored or Processed Outside Canada

Some of our service providers may store, process, or access personal information outside Canada, including in the United States or other countries.

When information is stored or processed outside Canada, it may be subject to the laws of that jurisdiction, including lawful access requests by courts, law enforcement, or government authorities.

By using our website, placing orders, creating accounts, signing up for services, or interacting with Power Up Gaming, you understand that your information may be transferred to or processed in other jurisdictions where our service providers operate.

How Long We Keep Personal Information

Power Up Gaming keeps personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, warranty support, accounting, tax, legal, fraud prevention, security, dispute resolution, and business record purposes.

Some information may be kept for longer periods where required or appropriate for business, legal, tax, accounting, fraud prevention, chargeback, law enforcement, or compliance reasons.

Customer account information, order history, trade-in records, store credit records, warranty records, marketing consent records, SMS consent records, and transaction records may be retained for long-term business and legal recordkeeping purposes.

Surveillance footage is generally kept for a limited period unless it is needed for security, investigation, legal, insurance, employment, customer service, or dispute purposes.

How We Protect Personal Information

Power Up Gaming uses reasonable administrative, technical, and physical safeguards to help protect personal information against unauthorized access, use, disclosure, loss, theft, misuse, or alteration.

These safeguards may include account controls, access limits, secure service providers, password protection, payment processor security, staff training, physical store security, surveillance, and reasonable internal procedures.

No method of transmission, storage, or electronic processing is completely secure. We cannot guarantee absolute security of personal information.

Privacy Breaches

If Power Up Gaming becomes aware of a privacy breach involving personal information, we will review the circumstances and take steps we consider appropriate under applicable law.

This may include containment, investigation, recordkeeping, notification to affected individuals, notification to privacy authorities, and other reasonable measures where required.

Accessing or Correcting Your Personal Information

You may request access to personal information Power Up Gaming holds about you, subject to legal limits and reasonable verification.

You may also ask us to correct personal information that is inaccurate or incomplete.

To make a request, contact us at info@powerupgaming.ca.

We may need to verify your identity before providing access, making corrections, or responding to certain privacy requests.

Deleting or Limiting Personal Information

You may ask us to delete or limit certain personal information where permitted by law.

In some cases, we may not be able to delete information that we are required or permitted to keep for legal, tax, accounting, warranty, fraud prevention, security, trade-in, dispute, chargeback, or business record purposes.

If you delete or limit certain information, some services, account features, warranty support, order support, loyalty features, marketing preferences, SMS preferences, or other services may no longer be available.

Marketing Choices

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at info@powerupgaming.ca.

You can unsubscribe from SMS marketing by following the unsubscribe instructions included in the message, such as replying STOP where supported, or by contacting us.

You may still receive non-marketing communications related to orders, shipping, pickup, customer service, warranty claims, policy updates, security, or other necessary business communications.

Cookies and Advertising Choices

You can manage cookies through your browser settings. You may also be able to manage advertising preferences through Google, Meta/Facebook, and other advertising platforms.

Disabling cookies or tracking technologies may affect website functionality, checkout, saved carts, account features, personalization, and some shopping tools.

Children and Minors

Power Up Gaming does not knowingly collect personal information from children without appropriate consent where required by law.

Our website and services are intended for general audiences and customers who are able to make purchases or use our services lawfully.

If a parent or guardian believes that a child has provided personal information to Power Up Gaming without appropriate consent, they may contact us at info@powerupgaming.ca.

Links to Other Websites

Our website may contain links to third-party websites, platforms, social media pages, payment providers, review platforms, compatibility resources, or other external services.

Power Up Gaming is not responsible for the privacy practices, content, policies, or security of third-party websites or services.

We recommend reviewing the privacy policies of any third-party websites or services you use.

Social Media

If you interact with Power Up Gaming on social media platforms, those platforms may collect and process your information according to their own privacy policies.

Public comments, messages, tags, reviews, photos, or interactions on social media may be visible to others depending on your privacy settings and the platform involved.

Business Transfers

If Power Up Gaming is involved in a sale, merger, financing, reorganization, transfer, incorporation, or other business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by law.

Any successor organization may continue to use personal information in accordance with this Privacy Policy or a replacement privacy policy.

Changes to This Privacy Policy

Power Up Gaming may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal requirements, or privacy practices.

The “Last Updated” date at the top of this page will show when the policy was last updated.

Continued use of our website, store, services, or customer account after changes are posted means you accept the updated Privacy Policy, unless otherwise required by law.

Questions, Requests, or Complaints

If you have questions, concerns, access requests, correction requests, deletion requests, or complaints about how Power Up Gaming handles personal information, please contact us:

Power Up Gaming
Attention: Kevin Wells, Privacy Officer
490 Mapleview Drive West, Unit 5
Barrie, Ontario
L4N 6C3
Canada

Email: info@powerupgaming.ca
Phone: 705-503-4263

Additional helpful pages:

• Contact Information
• Terms of Service
• Legal Notice & Compliance Policy
• Refund, Return & Warranty Policy
• Shipping & Local Pickup Policy
• Trade-In / Sell Your Games
• Compatibility Guide